Refund and Returns Policy Last updated: May 14, 2026 Thank you for shopping at TechMart SE. We appreciate your business and want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines how we handle returns and refunds for SMT copper strip products purchased from our online store. 1. Return Window We offer a 7-day return window from the date of delivery. To be eligible for a return, your item must be: Unused and in its original condition Returned in the original packaging with all tags and labels attached Accompanied by the original receipt or proof of purchase 2. Return Conditions Items eligible for return: Products received in damaged or defective condition Incorrect items shipped (different from what was ordered) Products with manufacturing defects Items significantly different from the product description Items NOT eligible for return: Custom or bespoke products: Items customized or manufactured to your specific requirements cannot be returned. Opened electronic components: SMT copper strips and electronic components that have been removed from sealed packaging or show signs of use. Products damaged by misuse: Damage caused by improper handling, storage, or use not following manufacturer guidelines. Final sale items: Items marked as “final sale” or “non-returnable.” Items returned after the 7-day window: Returns requested after the return period has expired. 3. Refund Process Step 1: Initiate a Return Request Contact our customer service team at returns@techmartse.com or submit a return request through your account. Please include: Order number Reason for return Photographs of the product (if damaged or defective) Step 2: Return Authorization Once your return request is approved, you will receive a Return Authorization (RA) number and detailed return shipping instructions via email. Step 3: Ship the Item Package the item securely and ship it back to our returns center using a trackable shipping method. Please retain your tracking number for your records. Step 4: Refund Processing Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. For credit card payments, please allow an additional 5-10 business days for the refund to appear on your statement. 4. Shipping Costs We cover return shipping costs for: Damaged or defective items Incorrect items shipped Items significantly different from the description Customer pays for shipping in the following cases: Change of mind returns Items returned that do not meet return conditions Returns shipped without proper authorization 5. Exchanges If you need to exchange an item for a different size, model, or variant, please return the original item for a refund and place a new order for the desired product. This ensures faster processing and availability. 6. Damaged or Defective Items If you receive a damaged or defective item, please: Take photographs of the damaged packaging and product immediately upon delivery Contact us within 48 hours of delivery Retain all original packaging materials We may request additional photographs or information to process your claim. In some cases, we may offer a partial refund, store credit, or replacement without requiring the return of the damaged item. 7. Late or Missing Refunds If you haven’t received a refund after the stated processing time: Check your bank account or credit card statement Contact your payment provider (refunds may take additional time to process) Email us at returns@techmartse.com with your order details 8. International Returns For international orders, please note: Import duties and taxes are non-refundable Return shipping costs are the customer’s responsibility (unless the return is due to our error) Customs clearance may add delays to the return process We recommend using a trackable shipping service with insurance 9. Contact Us If you have questions about our Return and Refund Policy, please contact us: Email: returns@techmartse.com Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Singapore Time, GMT+8) Response Time: Within 24-48 business hours For faster assistance, please include your order number and reason for return in your email.